Who Should Attend:

• Agile teams, Product Owners, Business Analysts, Systems Analysts, Requirements Engineers and Requirements Analysts who need to elicit information from stakeholders in order to understand their needs
• Users, User Representatives and Stakeholders who need to participate in information gathering sessions
• Software Engineers, Software Developers, Test Engineers, Test Analysts, Quality Assurance Staff, and Solution Architects who want enhance their careers with the knowledge and skills necessary to plan and conduct remote and hybrid information gathering sessions
• Scrum Masters, Consultants, Project Managers, Project Sponsors, Program Managers, Software Development Managers and Test Managers who who want to gain an understanding of information gathering in remote and hybrid

• Based on a facilitation framework that identifies the six key aspect of remote and hybrid sessions
• Describes a generic information gathering work flows with concrete examples of typical session workflows
• Includes many hands-on activities based on the Mural&REG visual collaboration platform
• Describes why a digital first approach to hybrid sessions works best
• Includes a set of “take away” session planners

Course Duration:

• Available as a 2-day virtual instructor-led course

Participant Benefits:

• Gain an understanding of how to apply the facilitation framework and information gathering workflows
• Develop the skills required to plan and facilitate remote, face-to-face and hybrid information gathering sessions
• Builds confidence conducting information gathering sessions

Introduction

Introduction to Information Gathering

• What is information?
• How to represent information in information gathering sessions?
• Why do Business Analysts need to gather information?
• Sources of information
• How can information be gathered?
• The Information Gathering Workflow
• The Facilitation Framework

Objective and Mood

• Objective - describing the purpose of the session
  • Purpose
  • Information gathered
  • Analysis performed
  • Feedback provided
  • How will the information is used
• Mood- describes the mood of the session
  • How to assessing the mood of a session
  • Checking participant engagement
  • Avoiding the ‘meeting’ mindset

Structure and Collaboration

• Structure
  • People - identifying who will participate in the session
  • Locations - considering the location of the participants
    • Co-located
    • Split location
    • Remote
    • Hybrid remote and co-located
  • Time - deciding on the timing of the session
  • Face-to-Face sessions - identifying the venue and equipment used in face-to-face sessions
  • Remote sessions - identifying the platforms and software tools used in remote sessions
• Collaboration
  • Participation - defining how the participants will participate in the session
    • Synchronous
    • Asynchronous
  • Medium - considering how participants will communicate
  • Activities - planning how the participants will collaborate
    • What are collaborative games?
    • Brain writing
    • Affinity analysis
    • Dot voting
  • Elicitation - deciding how information will be elicited from the participants
    • The Listening Triangle
    • Asking questions
    • Opening and closing questions
    • Exploring and hypothetical questions
    • Facilitating questions
  • Recording - deciding how information will be recorded during the session
    • Mind mapping
    • Advantages and disadvantages of mind mapping
    • Mind mapping tools
  • Facilitation - planning how the session will be facilitated
    • Eliciting
      • Asking and listening
      • Paraphrasing and confirming
      • Talking vs. listening
    • Understanding group dynamics
      • Staying on purpose
      • Resolving conflict
    • Summary of facilitation
  • Templates - developing the templates that will be used to elicit and record information
    • Mind mapping templates
    • Visual canvas templates
      • Business Model Canvas
      • Requirements Discovery Canvas
      • Canvas-based software tools

Relationships and Personalities

• Relationships - considering a participant’s informal relationships (social network)
  • The influence of informal relationships on a session
  • The influence of sub-groups, alliances and power-blocks
  • Cultural Influences
• Personalities - considering the characteristics that influence a participant ’s thinking, motivation and behaviour
  • Ensuring session are inclusive
  • Managing the tendency towards introversion and extroversion
  • The importance of psychological safety

Information Gathering Workflows

• Planning Information Gathering Sessions
  • Defining the objective
  • Deciding what’s possible
  • Working with time constraints
• Planning and conducting
  • Remote sessions
  • Face-to-face workshops
  • Hybrid sessions
  • Face-to-face and remote interviews
  • Surveys
  • Prototyping sessions

Review and Conclusion

Payment can be made by:

1. Cash or Credit Card or Bank Cheque payable to "สำนักงานพัฒนาวิทยาศาสตร์และเทคโนโลยีแห่งชาติ" (a post-dated cheque is not accepted) on the first day of the service or within the last day of the service.
2. Account transfer and send the proof of the payment (the deposit slip) via email [email protected]
   • ธนาคารกรุงเทพ สาขาอุทยานวิทยาศาสตร์
     Saving Account Number: 080-0-00001-0
     Account Name: สำนักงานพัฒนาวิทยาศาสตร์และเทคโนโลยีแห่งชาติ
   • ธนาคารกรุงไทย สาขาตลาดไท
     Saving Account Number: 152-1-32668-1
     Account Name: สำนักงานพัฒนาวิทยาศาสตร์และเทคโนโลยีแห่งชาติ